Returns & Exchanges
Returns & Exchanges
If you wish to return or exchange an item purchased through Humble and Lavi online please follow the steps below. All returns/exchanges must be made within 30 days. Please note that Gift Cards and eGift Cards can not be returned or exchanged.
1. Please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. If you are making an exchange and the total cost is more than the amount of your return, please include your payment information. If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice.
2. Affix the return label provided on the invoice to the outside of the return package. If the label is not available, all returns should be addressed to:
Humble and Lavi
1888 Main St. STE C #137
Madison, MS 39110
3. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We’re sorry, return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday through Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
If you receive a damaged item, please contact us immediately at (302) 6-HUMBLE. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.